TowGurus Cash Calls Term Of Service (Last updated November 1, 2022):

1. Acceptance of Terms.

This Terms of Services Agreement (“Agreement”) is a legal agreement between Strategic Marketing Group. (“SMG”, “us”, or “we”) DBA: “TowGurus and the entity or person (“you”, “your”, or “user”) who uses our Towing Cash Calls Services.  This Agreement describes the terms and conditions that apply to your use of the Services.

BY USING THIS OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS, PLEASE EXIT THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE, PRODUCTS, SERVICES, OR SERVICES AVAILABLE ON THIS SITE, OR THESE TERMS IS TO CEASE USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS, SERVICES, OR SERVICES. THESE TERMS ARE EFFECTIVE ONCE YOU CLICK THE ‘I AGREE’ BUTTON ON OUR PAYMENT PAGE.

We reserve the right to change these Terms at any time. When we make any changes to our Terms they will be updated on this page. You acknowledge and agree that it is your responsibility to periodically review this Site and these Terms. Your continued use of our Services after such modifications will constitute acknowledgment and acceptance of the modified Terms. If you do not understand any of the terms of this Agreement, please contact us before using our Services. 

2. General Provisions.

Strategic Marketing Group  (SMG)  DBA: “Tow Gurus” will automatically assume all costs of advertising, domains, web hosting, and labor involved in generating the phone leads. The Towing Company is purchasing towing phone leads.  Phone calls will be call forwarded to Towing Company's by Marketing Company (SMG-Tow Gurus) via call tracking number.

All leads are generated directly by the Marketing Company (SMG-Tow Gurus) and forward exclusively to Towing Company. These leads will not be resold or share with any other entities.

3. Payments.

a. Fees

Strategic Marketing Group  (SMG)  DBA “TowGurus” will automatically process payments in advance for every 25 calls to the credit card on file. The price for 25 calls will be determined by the Service Plan you purchase at https://go.towgurus.com/package sent to the Tow Company through the  https://smgllc.calltrack.co/ platform. You agree to provide us with accurate and complete billing information, including valid credit card information, your name, address, and telephone number, and to provide us with any changes in such information within 10 days of the change.

b. Failed Payments

If for any reason, your credit card declines or otherwise refuses to pay in advantage for our Services, you agree that we will suspend or terminate delivery of Services immediately. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses (including any third-party chargeback fees or penalties) by other means acceptable to us.

c. All Payments are Non-Refundable

All fees paid for the Services provided on our Site are non-refundable, and no prorated refunds or credits will be offered for partially used services back to the user credit card on file. However, if we issue a courtesy refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

4. Call Dispute Credit Policy (Elite Call Plan Only).

All fees are non-refundable.  The towing company may "request credit" on disputable calls within 5 days from the original call date.  Only credit requests matching the "valid reasons" below are eligible for Call Billing Credit.  All valid requests are issued as a "call billing credit." call credits will add the original cost of the calls back into the Tow Company account to be used for future calls.

The following are valid reasons for disputed call credit.

Marketing Calls

Impound Calls.

Private Property Car Removal

Wrong Number

The following are NOT valid reasons for call credit/ disputes.

The customer does not like your price

Missed Calls

All disputes must be received within 5 days from the original call date.

Tow company agrees to provide feedback for a disputed call and request a credit in their dashboard on https://smgllc.calltrack.co/ within 5 days from the original call date. Failure to dispute calls within a 5-day period will result in a forfeiture of any call credit due under this agreement.

*Due to the nature of the Towing Business and Google adwords policies, we cannot fully control user behaviors when runnings adwords campaigns to drive calls. It's important to understand that in some cases some of the calls you will receive will be of people looking for their tow vehicle, or private property tow requests or other miscellaneous calls. . Unfortunately, these kinds of calls are out of our control and they will be counted as a part of your 25 calls billing cycle. Our jobs here as marketers is to save you money on clicks, you are never charge if someone just merely click your ads. TowGurus, will only charge you for unique calls from different caller id. If you want better call quality control please opt for our ELITE PLAN where you can dispute: impound calls, private poverty calls, wrong number calls, and telemarketer call,

5. Independent Contractor:

This Agreement shall govern the relationship of the parties, which shall be that of an independent contractor. Nothing in this Agreement shall be construed so as to create an employer-employee relationship. Marketing Company (SMG -TOW GURUS) is an independent contractor in relation to Towing Company. No agency relationship, joint venture or partnership is created by this Agreement. Marketing Company (SMG- TOW GURUS) shall have no authority, express or implied, to enter into contracts with third parties or make representations on behalf of Towing Company without its express written consent.

6. 4-7 Business Days Verification.

All requests for disputed call credit are subject to verification by TowGurus quality control team and processes. This process can take up to 4-7 business days.

7. Pause or cancellation.

Cancellation.

If you need to cancel your account for any reason, please text us at 267-888-2748 or email us @ [email protected]. We DO NOT take cancelation request on the phone. All cancellation request must be in writing ( email or text). No exception. All calls sent prior to the request to cancel are valid and will be charged. Again, all payment are non refundable, Its best to cancel your service prior to our system auto recharging your credit card on file. Once the system autocharge your account for 25 calls, you must use those call credits.

8. Legal.

The provisions of this agreement are to be interpreted by, and any dispute arising decided by, the laws of the state of PA. This agreement is ongoing from the initial start date. The agreement can be ended at any time by either party, with a written (email) notice.

Contact

Please contact us with any questions or concerns regarding our terms.

Customer Support Team: [email protected]